Privacy Policy

This Privacy Policy explains how Pro Active Physiotherapy and Pilates collects, uses, stores and protects personal information. It applies to all use of our website, electronic communications, Mailchimp email services and the Jane App booking system. If you have any questions about your personal data, please contact us at info@proactivephysiopilates.co.uk.

Information we collect

We collect personal information when you contact us, book an appointment, join our mailing list or browse our website. This may include your name, contact details, booking history, communication preferences and any information you choose to provide when enquiring about our services.

We also collect technical information through Google Analytics. This includes website usage patterns, browser details and referring pages. Google Analytics operates within its own privacy framework.

How we collect and use data

We collect data so that we can provide physiotherapy and Pilates services, manage appointments, respond to enquiries, send relevant updates, maintain client records and meet our legal obligations as a healthcare provider.

Appointment and treatment information is managed securely through the Jane App. Marketing communications are managed through Mailchimp. Both providers act as data processors and use industry standard security practices.

We will only send you marketing updates when you have given clear consent. You can withdraw this consent at any time.

Marketing communications

If you join our mailing list, we will use your details to send information about our services that may be relevant to you. If you wish to update your communication preferences, or if you want to stop receiving messages, please email info@proactivephysiopilates.co.uk. You can also write to us at Pro Active Physiotherapy and Pilates, The Courtyard Office, The Old Village Shop, Overbury, Tewkesbury, GLOS, GL20 7NT.

Mailchimp processes mailing list data on our behalf and applies its own privacy and security controls. All emails sent via this service contain an Unsubscribe link.

Lawful basis for processing

We use the following lawful bases under UK GDPR:
Consent for marketing communications.
Contract for appointment bookings and service delivery.
Legitimate interests for administrative and operational purposes.
Legal obligation for certain medical record keeping requirements.

Sharing and disclosure

We do not sell personal information. We only share data with third parties when it is necessary for service delivery, for example with the Jane App and Mailchimp. We may also share data where required by law, for example for national security, taxation or criminal investigation purposes. Any such disclosure is strictly limited.

Data transfers

Some service providers store or process data outside the United Kingdom or the European Economic Area. Whenever this occurs, we ensure appropriate safeguards are in place so that your data remains protected and secure. By communicating with us electronically, you acknowledge that international data transfers may take place.

Retention periods

We keep personal information only for as long as necessary to meet legal requirements and provide our services. Physiotherapy and healthcare records are kept in line with statutory guidance. Mailing list data is kept until you unsubscribe or ask us to delete it.

Your rights

You have the right to access the personal data we hold about you, to request correction, to request deletion, to restrict processing, to object to processing and to request the transfer of your data to another provider. To make a request, please write to us at Pro Active Physiotherapy and Pilates, The Courtyard Office, The Old Village Shop, Overbury, Tewkesbury, GLOS, GL20 7NT or email info@proactivephysiopilates.co.uk.

Cookies

Cookies allow us to understand how visitors use our site and help us improve the visitor experience. We use cookies to analyse browsing patterns and to recognise returning visitors. You can manage or disable cookies in your browser settings. Please note that disabling cookies may limit some website functions.

By continuing to use the site you agree to the use of cookies.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or practice. It was last reviewed in November 2025.