Frequently Asked Questions

What are your opening times?

We are open Monday to Friday from 8.30am.

  • Monday, Wednesday and Thursday until 6pm
  • Tuesday until 7.30pm
  • Friday until 5pm

We are also open on some Saturdays throughout the year or by prior arrangement.

Booking is really easy through our online system, click here to access it.

You can also call reception on 01386 298058 Monday to Friday 8.30am to 6pm and Saturday 9am – 1pm.

When you book, you will create an online account allowing you to book, cancel and rearrange appointments easily 24/7. You are also able to access your notes, letters and billing history in your account too.

No — you can book directly without a GP referral.

Many clients come to us independently, although referrals from GPs, consultants, and other healthcare professionals are always welcome.

If you have any clinic letters, scan reports, or relevant medical information, please bring them with you or email them to info@pro-activephysio.net before your appointment. Written scan reports are especially helpful; we do not require scan images.

If you GP or consultant has referred you, we will always write to them with our findings. Otherwise, we do not routinely write to them unless we need to discuss specific issues with them, or request further investigations like blood tests or onwards referrals. If you would like us to write to your GP at any stage, we are more than happy to do so.

We are registered with most major insurance companies. When you book through medical insurance be sure to select the specific insurance appointment type rather than the self-pay option as this is part of our administration process. You will then be emailed a form at the time of booking where you need to add your membership number and authorisation number which you must obtain prior to treatment.

Alternatively, you can self pay for treatment and then we can provide all invoices and paperwork to claim the fee back if that’s how your policy works.

Please wear comfortable clothing that allows easy movement and access to the area being assessed. If the problem is a lower limb issue, you might wish to bring shorts. If the problem is upper limb, you might want to wear a vest top.

Your first appointment includes a detailed assessment and usually treatment on the same day unless there are multiple issues that require the full 45 minutes to discuss.

Your physiotherapist will discuss your symptoms, medical history, and lifestyle before carrying out a physical assessment. You will then be given a clear explanation of your diagnosis, along with treatment recommendations and a rehabilitation plan tailored to you.

Most first appointments include hands-on treatment, rehabilitation exercises, and advice on managing your condition. If additional treatments such as shockwave therapy or injection therapy may help, these will be discussed with you.

Please bring any relevant letters or scan reports with you to your appointment.

An initial physiotherapy appointment is 45 minutes

A follow up physiotherapy appointment is 30 minutes

Injection therapy is normally 45 minutes

A headache and migraine clinic appointment is 1 hour

At Pro-Active Physiotherapy & Pilates, we help people of all ages recover from pain, injury, and movement problems through expert physiotherapy, rehabilitation, and Pilates-based care. Our treatments are tailored to your individual needs to help you move better, feel stronger, and return to everyday activities with confidence.

We commonly treat:

  • Back and neck pain
  • Sports injuries
  • Shoulder, hip, knee, ankle, and foot pain
  • Muscle strains and ligament sprains
  • Sciatica and nerve pain
  • Tendon injuries and tendinopathy
  • Arthritis and joint stiffness
  • Postural and workplace-related pain
  • Running and overuse injuries
  • Whiplash and road traffic injuries
  • Post-operative rehabilitation
  • Pregnancy and postnatal-related pain
  • Women’s health and pelvic health concerns
  • Balance, mobility, and strength issues
  • Chronic pain conditions

 

Every patient receives a personalised assessment and treatment plan focused on long-term recovery and injury prevention. Whether you’re recovering from an injury, managing ongoing pain, or looking to improve strength and mobility, our experienced team is here to support you every step of the way.

At Pro-Active Physiotherapy & Pilates, we offer a range of evidence-based treatments designed to reduce pain, restore movement, and support long-term recovery and performance.

Our treatments include:

  • Physiotherapy assessments and treatment
  • Sports injury rehabilitation
  • Clinical Pilates
  • Acupuncture
  • Manual therapy and joint mobilisation
  • Soft tissue and massage therapy
  • Exercise rehabilitation programmes
  • Shockwave therapy
  • Ultrasound-guided injection therapy; steroid and hyaluronic acid ( Ostenil and Durolane)
  • Post-operative rehabilitation
  • Women’s health physiotherapy
  • Pelvic health physiotherapy
  • Pregnancy and postnatal rehabilitation
  • Strength and conditioning programmes
  • Posture and movement correction
  • Injury prevention and mobility training
  • Loading exercise programs for osteoporosis
  • Specialist headache and migraine treatment

Every treatment plan is tailored to your individual needs, goals, and lifestyle to help you recover safely and move with confidence.

 

At Pro-Active Physiotherapy & Pilates, we offer a range of evidence-based treatments designed to reduce pain, restore movement, and support long-term recovery and performance.

Our treatments include:

  • Physiotherapy assessments and treatment
  • Sports injury rehabilitation
  • Clinical Pilates
  • Acupuncture
  • Manual therapy and joint mobilisation
  • Soft tissue and massage therapy
  • Exercise rehabilitation programmes
  • Shockwave therapy
  • Ultrasound-guided injection therapy; steroid and hyaluronic acid ( Ostenil and Durolane)
  • Post-operative rehabilitation
  • Women’s health physiotherapy
  • Pelvic health physiotherapy
  • Pregnancy and postnatal rehabilitation
  • Strength and conditioning programmes
  • Posture and movement correction
  • Injury prevention and mobility training
  • Loading exercise programs for osteoporosis
  • Specialist headache and migraine treatment

Every treatment plan is tailored to your individual needs, goals, and lifestyle to help you recover safely and move with confidence.

 

The clinic is located in Overbury GL20 7NT and accessible from a number of surrounding areas:

  • Tewkesbury 4.5 miles
  • Pershore 5 miles
  • Evesham 6 miles
  • Broadway 8 miles
  • Cheltenham 9.5 miles
  • Worcester 13 miles
  • Stow-on-the-Wold 16 miles

What 3 words location: ///atom.gratitude.badly

The clinic is located within a private road and accessed through an electric gate. When you book your appointment you will be emailed the directions and the gate code which changes monthly.

There is ample parking outside the clinic

Yes, we always try to be as flexible as possible. At Pro-Active Physiotherapy & Pilates, our online booking system allows you to view real-time availability and book appointments 24/7 at a time that suits you.

If you cannot find a suitable appointment online, please give us a call. If your issue is urgent, we will always do our best to accommodate you on the same day where possible.

We do request a 24 hour cancellation policy. Outside of this, there is a charge of 50% of the appointment fee.

We accept all card payments, including AMEX, or cash. Sorry but we do not accept cheques. If you owe us excess payments via your insurance company you will be billed this when the insurance company let us know, not at the start of treatment.

Unfortunately, due to demand, we are currently unable to offer home visits. However, the clinic is fully accessible for patients with reduced mobility or limited exercise tolerance.

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